Returns & Exchanges

RETURNS

We are pleased to accommodate returns and exchanges within 30 days of delivery on all hair extensions that have not been opened, worn, nor tampered with in anyway. If for some reason you are unsatisfied with your Mona Hair purchase, and you would like to return/exchange we will be more than willing to either process as via store credit or exchange within 30 days of delivery. You must provide picture proof of unused items before starting return. 

 

EXCHANGES ARE EASY 

Need a different length or texture? Our exchange process will be quicker and easier. Ship back your most recent order from MONA HAIR, let us know what you'd like in exchange and we’ll get you set up with a new order.

If you are returning/exchanging your order, you will be responsible for your own return shipping costs. The shipping label amount will be either deducted from your total refund or we will invoice you the shipping cost if your balance exceeds the exchange item cost.. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

 

Restrictions 

Store Credits and Exchanges are ONLY for MONA HAIR products that have NOT been worn, unwrapped, nor tampered with in anyway! The products must be returned within thirty (30) days of the date that you received your order. 

 

OUR RETURN/EXCHANGE PROCESS 

- MONA HAIR online returns portal can only be used to return items purchased online at www.monahair.com.

- You will be responsible for covering the shipping costs to return your item(s). Must provide tracking number for all unused return items.

- Items must be sent back within 30 days of the delivery date.

- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

- Sample items, Discounted, & Sale Items are considered Final Sale and cannot be returned for store credit.

- Damaged, defective, or incorrect items must be reported within 3 days of delivery. 

- Sezzle purchases/layaway items are not eligible for returns.

- MONA HAIR is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 

 

Eligibility for Return?
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. Items must have been paid in full on the date of purchase to be eligible for a return. Must be within 30 days of delivery. Store credit cannot be converted into cash.

To complete your return, we require a receipt or proof of purchase