FAQ

Can I dye other color or restyle it?

Yes, our hair is 100% natural human hair, you can dye,bleach or restyle to it.

however, frequently dye or perm will do harm on the hair, even destroy it, please do not try to do it so frequently. and don't remember to nutrition the hair with good quality hair conditioner.

how many bundles you should buy?

Our bundles are 100g(+/-5g) per bundle, how many bundles you should buy depends on the length you need and the size of your head, Normally 10-14 inch, 2 bundles is enough for a full head, 16-20 inch you should buy 3bundles, longer than 20inch, you should buy 4bundles, or you can buy a closure or frontal to match. 

Can they be straightened, curled ?

Yes you could use hair straightener or hair curler to style the virgin hair .

However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.After do that,pls kindly care your hair.

How long does this virgin hair last?

Our company provides 100% human virgin hair, materials are cut from donors directly without chemical treatments, and every bundles is guaranteed to from one donor. We absolutely guarantee the hair quality, please feel free to place orders.

 

Many customers asked what quality is ur hair? 8a,9a or 10a? Mona hair do not use 8a or 10a to grade our hair, because there's no standard in this field, sellers can say their hair 10a or upper even they actually are remy hair. that's why you can see 10a hair everywhere with extremely low price. if you are the first time shop on our website, you can contact our customer service to get free sample or review the feedback on the product page.

Shipping& Returns

Orders will be processed in 12 hours after the payment is finished.

Orders will be shipped by Fedex or DHL according to the region where you locate.

Due to different countries have may different custom policies, the custom from some countries may charge custom tax, in that case, we will not take on any custom tax fee, please learn about the custom policy of your country before placing the order.

Estimate Deliver Time

United States, Canada.      Fedex           2-3 business days

Middle/South America       Fedex/DHL   4-6 business days

UK, Western Europe             Fedex,DHL   2-4 business days

Eastern Europe                     DHL               3-5 business days

Australia, New Zealand      DHL               3-4 business days

Africa                                       DHL               4-7 business days

Return & Exchange Policy

you can return or get refund of your order in 7 days. but do remember to keep the hair in  its original state. 

if there're quality problems, need to provide evidence to us, so please remember to take videos and pictures when you open the package and examine the quality carefully.

Dislike/unsuitable      exchange                  buyer shipping cost             no need evidence     

Wrong items                exchange/return    seller shipping cost              need evidence

Quality problems       exchange/return    seller shipping cost              need evidence

Artificial reasons        can not exchange, can not refund