Return & Refund
As soon As two days arrival
Orders will be processed in 12 hours after paid, and will be shipped by Fedex or DHL depending on the country you in.
USA, Canada, Ship by Fedex, 2 - 3 working day.
Other Countries, Ship by Fedex, 3 - 4 working day
UK, France, Germany, Spain, Netherlands..., Ship by Fedex, 2 - 3 working days
Other Countries, Ship by DHL, 4-6 working days
Ship by DHL, 4 - 6 working days.
Sometimes there's delay happens for some unpredictable reasons, please wait in patient if that happen, we will provide the tracking number after it is sent out, and we will keep our eyes on the package for you.
Return & Refund.
14 days exchange or return policy.
After receiving the hair in 14 days, you can exchange the hair or return and get refund base on our return and refund policy.
Quality Problem or Wrong Hair
Show pictures or videos to us, ship back the hair(we will pay for the shipping fee), and then you can get exchange or refund.
Dislike or Unsuitable Hair
Ship back the hair(you will need to pay for the shipping fee), we will send new hair to you or just get refund.
Dot not support exchange or return.
It is important to check the package and the quality of the hair the first time you get the package, when you find any quality problem or damage package, please take some pictures or videos to show us.
Hair to be returned must in its original state(unworn, unwashed, undispersed, undamaged with original package & gifts attached).