Return & Refund

About Shipping

As soon As two days arrival

Orders will be processed in 12 hours after paid, and will be shipped by Fedex or DHL depending on the country you in.

North America

USA,  Canada, Ship by Fedex, 2 - 3 working day.

Other Countries, Ship by Fedex, 3 - 4 working day

European Countries

UK, France, Germany, Spain, Netherlands..., Ship by Fedex, 2 - 3 working days

Other Countries, Ship by DHL, 4-6 working days

African Countries

 Ship by DHL, 4 - 6 working days.

Sometimes there's delay happens for some unpredictable reasons, please wait in patient if that happen, we will provide the tracking number after it is sent out, and we will keep our eyes on the package for you.

Return & Refund.

14 days exchange or return policy.

After receiving the hair in 14 days, you can exchange the hair or return and get refund base on our return and refund policy.


  • Quality Problem or Wrong Hair

Show pictures or videos to us, ship back the hair(we will pay for the shipping fee), and then you can get exchange or refund.


  • Dislike or Unsuitable Hair

Ship back the hair(you will need to pay for the shipping fee), we will send new hair to you or just get refund.

  • Artificial Reason

Dot not support exchange or return.

Warmly Remind.

It is important to check the package and the quality of the hair the first time you get the package, when you find any quality problem or damage package, please take some pictures or videos to show us. 

Hair to be returned must in its original state(unworn, unwashed, undispersed, undamaged with original package & gifts attached).